Support the maintenance of real time, historical and customer reports, and analyze trends in a timely manner to improve the efficiency and effectiveness of agent queue adherence with regards to the forecasts provided to you Monitor contact center performance and make real time staffing adjustments across multiple queues to ensure that service goals are met Optimize the us

Lead key initiatives independently, demonstrate a deep understanding of the business, and provide thought leadership on the industry Manage junior team members in carrying out of tasks (e.g., guide Associate(s) on dissemination of market share performance of BetMGM and key competitors to internal and external stakeholders). Assist in the preparation of materials for key s

Position People Business Partner Location Las Vegas, NV Remote Status On Site Job Id 2285 # of Openings 1 People Business Partner About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations MGM Resorts International and Entain Group. You know our name through our exciting p

Launch product initiatives with high confidence through mitigating risks and executing go to market plans with all relevant stakeholders Understand our users and stakeholders needs, base decisions on data, not personal opinions Influence the product strategy, design solutions, and engineering decisions to best accomplish the intended outcome Be the subject matter expert f

Lead the definition of BetMGM's customer care vision delivering unparalleled customer service and excellence in operational efficiency. Champion the implementation of scalable processes and cutting edge technologies necessary to bring our vision to life. Foster accountability and cultivate high performing teams in Customer Care, CS Operational Intelligence, CS Operations